Remote Technical Support

Help desk teams frequently need to troubleshoot user issues without leaving their desks or disrupting business operations. PDQ Connect streamlines remote support by providing instant, secure access to user workstations through an intuitive interface. Technicians can diagnose problems, install software fixes, and provide hands-on training without scheduling on-site visits. The integrated chat functionality allows real-time communication with end users during support sessions, while session recording capabilities help document solutions for future reference and training purposes.