A large healthcare provider operates across multiple clinics, hospitals and remote care units. Clinicians, administrative staff and roving practitioners need rapid, secure access to Electronic Health Records (EHR), patient portals, diagnostic systems and telemedicine tools. Meanwhile, the organisation must comply with strict regulations around Protected Health Information (PHI), battle rising cyber-attacks on connected medical devices and support modern digital patient experiences.
Solution:
By deploying BIO-key’s identity & access management (IAM) platform, the organisation:
- Implements Multi-Factor Authentication (MFA) and biometrics, strengthening access controls without disrupting patient care.
- Enables Single Sign-On (SSO) across clinical systems so staff can transition seamlessly between applications (EHR, imaging, lab results) with one secure login.
- Offers Self-Service Password Reset (SSPR) for medical staff and potentially patients, reducing help-desk burden and enabling faster access to critical systems.
- Provides audit logs and identity-access governance, supporting compliance with healthcare data-protection regulations and reducing the risk of unauthorised device or user access.
Results:
- Clinicians experience streamlined access to patient data and applications, enabling faster care delivery and improved workflow efficiency.
- The IT/security team reports fewer password-related support calls, improved access control consistency, and stronger alignment with zero-trust and digital-health strategies.
- Patient-facing services (portals, telemedicine) benefit from secure, user-friendly authentication—building trust and reducing friction for patients managing their own care.
- The organisation significantly reduces its attack surface by securing user identities across devices (including IoT/medical-devices) and remote access scenarios, thereby enhancing overall cybersecurity posture.
