A mid-sized commercial bank faces growing cyber-threats, mounting regulatory pressure (e.g., Gramm‑Leach‑Bliley Act (GLBA), Federal Financial Institutions Examination Council (FFIEC) guidelines), and customer demands for seamless digital access to online banking and mobile services. At the same time, branch employees and roving staff work across multiple workstations and shared kiosks, complicating secure authentication.
Solution:
By deploying BIO-key’s IAM & biometric solution suite (e.g., the PortalGuard platform with Identity-Bound Biometrics), the bank:
- Implements passwordless, tokenless biometric authentication, eliminating weak credentials and reducing exposure to phishing, token loss or share-use.
- Enables employees at branch counters or shared workstations to log in via a fingerprint-scanner/touch interface rather than carrying separate tokens, improving workflow and reducing support overhead.
- Consolidates customer and employee identity workflows into one unified IAM platform—supporting Single Sign-On (SSO), adaptive MFA, and biometric verification for both internal users and customer portals.
- Helps ensure regulatory and cyber-insurance readiness by providing strong, verifiable authentication linked to biometric identity, rather than weaker authentication factors.
Results:
- The bank significantly reduces the number of password-reset help-desk calls, lowers costs associated with tokens and legacy authentication, and improves employee productivity.
- Customer access becomes simpler and more secure—improving satisfaction and reducing friction while raising trust in the bank’s digital services.
- The bank meets or exceeds regulatory expectations for access control and reduces risk of credential-based breaches.
- Shared workstation and kiosk access across branches becomes safer and more auditable, helping the bank securely scale branch operations and digital services across locations.
